Legal & Compliance
Refund Policy
This policy explains CyberPrimer’s first-purchase refund window, subscription cancellation, and refund-request process.
Last reviewed August 8, 202614-day first-purchase refund
A customer may request a full refund within 14 calendar days after its first CyberPrimer subscription purchase. This introductory refund is available only for the customer’s first subscription purchase and does not renew or reset when the customer changes plans, cancels and resubscribes, or purchases through another account for the same organization.
After the refund window
Except where applicable law requires otherwise, subscription charges are nonrefundable after the 14-day first-purchase window. CyberPrimer does not provide prorated refunds or credits for a partially used monthly or annual billing period.
Cancellation
A customer may cancel future renewal at any time. Cancellation stops the next automatic renewal but does not itself create a refund. Unless service is terminated for misuse or another applicable agreement states otherwise, access continues through the end of the paid billing period.
How to request a refund
An authorized account manager should email admin@insightbiztech.com from the organization’s registered address and identify the organization, subscription, purchase date, and reason for the request. CyberPrimer will verify authority and eligibility before processing the request through the original payment method.
Payment-provider timing
CyberPrimer will initiate an approved refund promptly. The date funds become available is controlled by the customer’s bank, card issuer, and payment provider and may be later than the date CyberPrimer submits the refund.